Overview
Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Some items are non-returnable, including perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns of personal care or hygiene products, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain cases, such as:
Items returned more than 30 days after delivery
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Refund
Once we receive and inspect your return, we will notify you by email that we have received the item. We will also inform you whether your refund has been approved.
If your refund is approved, we will process the refund and automatically credit the amount to your credit card or original method of payment within a certain number of days.
Refund Delays or Missing Refunds
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company, as it may take some time for the refund to be officially posted.
Then, reach out to your bank. Refund processing times can vary.
If you have completed all of the above steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only full-priced items are eligible for refunds. Sale items are non-refundable.
Exchange
We only replace items that are defective or damaged. If you need to exchange for the same item, please email us at [email protected] and send your item to the address we provide.
Gift
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the amount of the returned item.
After we receive the returned item, we will mail the gift voucher to you.
Return Shipping
For returns, please mail the product to the address we provide.
You are responsible for paying the return shipping costs. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Delivery times for exchanged products may vary depending on your location.
If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Do you need assistance?
If you have any questions about refunds or returns, please contact us at [email protected].